Boston Commercial Product Defect Lawyers
Holding manufacturers of products for businesses accountable for defective design, construction, and marketing
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Car manufacturers, hospitals, doctors, construction companies, and other businesses have the right to trust that the products they buy will be safe for their customers, patients, and workers. The makers of car parts, medical devices and drugs, equipment and machinery, and other commercial products are in the best position to determine the safety of their products.
At Santoro & Gray, we file product liability claims against companies that make commercial products that have design, workmanship, or marketing defects—when those defects cause accidents, injuries, and death.
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How Santoro & Gray can help you
- What types of commercial products cause harm?
- How do you hold manufacturers accountable for defective commercial products?
- Who is liable when defective commercial products cause injuries or death in Boston?
- Does a product recall affect my claim?
- How much is my commercial product defect claim worth?
- How much time do I have to file a commercial product lawsuit in Massachusetts?
- Why do accident victims choose Santoro & Gray?
- Do you have a Boston commercial product defect lawyer near me?
At Santoro & Gray, we handle all types of commercial product liability claims, including the following:
Different types of products cause different types of injuries. Our Boston product defect lawyers represent accident victims and their families who have been injured from the following types of product defects:
- Defective auto parts and transportation parts. We work with vehicle product safety experts who can explain why a car, truck, motorcycle, ATV, airplane, train, bus, or other vehicle part was defective and why the defect caused an accident.
- Some types of auto defects that may cause harm include defective tires, brakes, electrical systems, software, hydraulic systems, accelerators, windshield wipers, hitches, clutches, and other parts. We also file claims if products designed to minimize harm (such as seatbelts and airbags) fail to work properly.
- In one case, one of our lawyers, Bradley M. Henry, served as co-counsel in a product liability case. The case resulted in a $1.75 million settlement for our clients, a student pilot and his spouse, who suffered severe injuries in a plane crash caused by a defective fuel system.
- Defective medical devices and medications. Pharmaceutical and medical device companies are regulated by the Food and Drug Administration (FDA). Patients, pharmacists, doctors, and hospitals all rely on the safety of these products. Manufacturers have a duty to ensure that their medical products are safe. Safety includes providing clear warnings about when and how to use the devices or medications, the proper dosages, any dangerous side effects, interactions, or uses, and other considerations.
- Some of the types of drugs and medical devices that may cause harm if they’re defective include vaginal mesh products, pacemakers, joint implants, surgical tools, defibrillators, and stents.
- Industrial products, workplace machines, and equipment. Construction companies, industrial companies, restaurants, and all types of businesses trust that the machines, equipment, and tools they use will be safe. Generally, workplace machinery is designed with OSHA standards in mind, but OSHA regulates employers’ workplace safety obligations, not general product approval.
- These products include various vehicles (such as cranes, bulldozers, and forklifts), different types of equipment (such as ladders and scaffolds), ovens, chemicals, power tools, and many other products, depending on the type of business.
We also handle product liability claims involving lithium batteries that are used in electric cars, electric bikes, smartphones, and many other technologies.
Our Boston product liability lawyers have the skills, experience, and working relationships with product safety professionals to handle defective commercial product claims. Since Massachusetts does not recognize a separate strict-liability tort for product defects, most product liability claims are based on breach of warranty and negligence.
Breach of warranty claims
We generally file claims against the manufacturer on the basis that the product breached an express written warranty or an implied warranty that the product would work. Manufacturers often provide express warranties (sometimes for an additional cost) about how long their product will work and the types of things/benefits their product provides. Massachusetts law provides that merchants (the sellers of the products) grant to buyers and renters of the product a warranty that the product is “merchantable.” Merchantable has many definitions, including that the product is “fit for the ordinary purposes for which such goods are used.”
We work to show which warranties applied to your product, how the warranties were breached, and what injuries (including death) the breaches caused.
In breach of warranty claims, you also might see:
- Design defects. Before manufacturers begin to build any product, they need to use software, industry protocols, cost analysis, safety protocols, and other methods to ensure that their product is safe. We work with experts who can review what design methods were used, which ones were missed, what safer designs were available, and the known risks of the design.
- Construction defects. We hold manufacturers accountable if they use substandard parts and improper methods to construct their products.
- Marketing defects. We hold manufacturers accountable if they fail to provide warnings about known risks and dangers or if the instructions on usage are not clear. Warnings include labels on the product or instructions in the marketing materials. Examples of failure to warn include stating any known side effects of a drug or the electrical risks for improper use of certain power tools.
Negligence claims
We work with experts to show that the manufacturer failed to test, design, construct, and market the products in accordance with acceptable industry standards. This type of product liability claim does require showing that the manufacturer was liable/at fault for your injuries. Generally, we work with experts to show that the manufacturer failed to comply with industry protocols and standards for safety. Negligence can occur in the design, construction, or marketing of the product.
At Santoro & Gray, we file product liability claims against the following defendants:
- Manufacturers of products
- Distributors of products
- The sellers/retailers of products
- Companies that improperly repair the products may be liable under negligence
Generally, most individuals reasonably expected to use or be affected by the product (such as workers), can file a product liability claim—provided the product causes buyer or user harm.
Some commercial products are subject to recalls by the National Highway Traffic Safety Administration, other governmental agencies, or by the manufacturer itself.
There does not need to be a recall to file a product liability claim.
The existence of a recall helps our experts explain why the product was defective. If a company, hospital, or other purchasers of the product fail to properly respond to the recall, then injured users of the product may also have a personal injury claim against the non-manufacturer purchaser.
Product defects can cause very severe injuries (some may be catastrophic and permanent) and death. Injuries may include burns, traumatic brain injuries, exposures to dangerous chemicals, electrical injuries, broken bones, and many other types of serious harm.
Our Boston product liability lawyers can fight for compensation for all of your financial and personal damages.
In personal injury cases, your damages should include:
- All your medical bills of every type
- All your pain and suffering
- All the income you lose
- Any property damage, such as damage to your vehicle
- Any scarring or disfigurement
- Loss of bodily function
- Loss of consortium
- Inability to enjoy life’s pleasures
In wrongful death cases, the family’s damages should include:
- The funeral and burial costs
- The loss of financial support from your loved one
- The loss of personal support (love, guidance, companionship, and comfort) from your loved one
Generally, you must file a product liability claim within three years from accrual.
The best course of action is to contact us immediately so we can have experts examine the product, explain your rights, and review the medical care you need.
Attorney Victoria Santoro has been selected for the Massachusetts Super Lawyers list. In 2022, she was named to the Top Women of Law by Massachusetts Lawyers Weekly and in 2025 named to the “Circle of Excellence” of the Top Women of Law honorees. She has also been announced in Best Lawyers in America for her work in product liability, personal injury, and medical malpractice.
Attorney Jessica Gray has also been selected for the Massachusetts Super Lawyers list as Rising Star since 2023, in addition to being announced in Best Lawyers in America. She has achieved six and seven-figure resolutions in multiple cases involving clients who have suffered catastrophic traumatic injuries, and those who have lost a loved one.
Attorney Bradley Henry has been voted to the ‘Best Lawyers in America’ lists each year since 2012 (and named ‘Lawyer of the Year’ for 2019, 2022 and 2026).
Yes. We meet clients at our Boston Office located at 131 Dartmouth Street, 3rd Floor. We also talk to accident victims and their families by phone, and through Zoom, FaceTime, and other online video platforms. If your injuries prevent you from traveling, we can personally meet you away from our office.
We understand how upsetting and frightening accident claims can be, especially because you’re in a lot of pain. We’re here to calmly and clearly guide you through each step of your claim.
Contact our Boston product liability lawyers today
We want to hear about how your accident happened. We also want to get to know you so we can help answer your questions and explain to insurance carriers and juries just how much your injuries are affecting your ability to function, work, and live your life to the fullest. Our Boston personal injury lawyers have helped many accident victims obtain strong recoveries. Please call us or complete our contact form to schedule a free consultation. There are no upfront costs. We handle product liability cases on a contingency fee basis.