Boston Rideshare Injury & Assault Attorneys

Fierce advocacy when Uber or Lyft’s negligence turns your ride into a nightmare

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rideshare accident lawyer Boston

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Rideshare services like Uber and Lyft have become essential in Boston, especially for commuters, students, tourists, and even locals. However, that convenience sometimes comes with risks when there is limited corporate oversight, distracted drivers, and inadequate background checks. Survivors of crashes and assaults involving these vehicles often face lowball offers from the companies rather than the compensation they need and deserve. At Santoro & Gray, we treat these cases with the compassion they deserve, while offering each client the fierce legal advocacy necessary to challenge these massive corporations and obtain the compensation you deserve.

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Types of rideshare claims we handle in Boston

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There are many different possible causes of passenger injuries related to rideshare vehicles, including:

  • Pedestrian or cyclist injuries caused by rideshare vehicles
  • Injuries from unsafe pickup/drop-off locations
  • Physical assaults or fights involving drivers or passengers
  • Sexual assaults by Uber/Lyft drivers or occurring during a ride
  • Collisions caused by third parties while in a rideshare vehicle
  • Collisions due to the negligence of the rideshare driver
  • Wrongful death resulting from any of the above

At Santoro & Gray, we handle each of these cases with compassion and careful attention to the needs of our clients.

Legal complexities in Uber & Lyft cases

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When a rideshare company is involved in a crash or its driver is involved in an assault, there are a number of questions that come into play. The corporate structure and use of independent contractors can lead to heated legal disputes and complex litigation. Some of the issues we can work through include:

  • Independent contractor loopholes: Uber and Lyft often deny liability by labeling drivers as independent contractors. These designations don’t always provide the protections rideshare companies are hoping for, so it’s important to know how to challenge them.
  • Multiple insurance layers: Insurance coverage depends largely on app status. For instance, was the driver off-duty, waiting for a ride, or on an active trip? We need to determine this to understand the company's and its insurer’s responsibilities. Generally, if a driver is not on duty, the driver’s own liability insurance pays for any damages. For example, Uber and Lyft provides that:
    • If the driver has not accepted a ride yet, Uber’s and Lyft’s insurance covers $50,000 in bodily insurance per person, $100,000 per accident, and $25,000 in property damage.
    • If the driver has accepted a ride (is either en route to get a passenger or has a passenger in their car). Uber and Lyft provide one million dollars of insurance for bodily injury and property damage.
    • Some conditions may apply.
    • Other insurance such as collision and comprehensive insurance may also be available.
  • Massachusetts laws on vicarious liability: Each state also has laws related to vicarious liability, which may help determine when and how the rideshare company itself can be held accountable. Massachusetts generally limits vicarious liability to employer-employee relationships. In rideshare cases, establishing liability for Uber or Lyft often depends on proving that they exercised sufficient control over the driver or used negligent hiring practices.
  • Comparative negligence: Massachusetts law doesn’t prevent a person from recovering for their injuries if they are partly at fault, as long as they are less than 51% liable. However, the court will reduce the injured person’s recovery based on their percentage of liability. In practice, this means that insurers and rideshare company defendants often work to blame the injured person for their own injuries.
  • Time limits: In Massachusetts, the statute of limitations for most personal injury and assault claims is three years. You must file your claim on time to avoid having it barred due to this strict time limit.

Sexual assault in rideshare vehicles in Boston

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While the first issue people think of when it comes to rideshare liability is related to car crashes, it’s not the only litigation against these companies. Sadly, Uber and Lyft have been the subject of many sexual assault allegations.

Assaults may occur because the company failed to properly vet its drivers, provided inadequate safety features, or had an insufficient corporate response to complaints. In some cases, the survivor may be able to bring claims not only against the individual driver, but also against the company for:

  • Negligent hiring or retention
  • Failure to act on prior complaints
  • Unsafe driver-passenger matching systems

Santoro & Gray takes a survivor-led, trauma-informed approach in every assault case. Whether or not these cases result in criminal charges, a civil claim offers a path to accountability.

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Who can be held liable in a rideshare injury case?

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Potentially liable parties in Uber and Lyft cases include:

  • The Uber or Lyft driver
  • The rideshare company (Uber Technologies, Inc., Lyft, Inc.)
  • A third-party driver or commercial vehicle operator (if another driver caused the crash)
  • Vehicle or parts manufacturers (in case of mechanical failure)
  • Property owners (in assault cases involving unsafe locations)

Liability can also be shared among several defendants. It’s essential to consult with an attorney regarding the case.

How Santoro & Gray builds these cases

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We start our cases by conducting in-depth interviews with survivors and injured clients, which is to say, we start by listening to you. It’s important that we hear your story from you and take the time to understand what happened and how it impacted you. Next, we take a methodical approach to building a case based on the specific situation. Some of the steps we take include:

  • Recovering data from the rideshare app, including trip status and GPS tracking.
  • Working with crash reconstructionists, the police, our own investigators, tech experts, and trauma professionals to build a strong argument about what happened.
  • Examining background checks, prior complaints, and hiring policies to determine whether the company should have rejected the driver.
  • Building strong narratives grounded in truth and survivor testimonies.
  • Questioning the rideshare driver and everyone else who has information about your accident.
  • Preparing each case for trial from day one, not just for settlement. If you go into each case thinking about it as a future trial, you’ll be ready if it goes to trial, but you’ll also be in a better position to negotiate for a favorable settlement.
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What to do after a rideshare crash or assault in Boston

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Your first priority should be getting medical help immediately—even if you feel okay. Once you are safe, report the incident to the police and through the rideshare app. Avoid speaking with insurance adjusters before consulting a lawyer. These conversations can be used against you. Preserve screenshots, trip receipts, and any contact information from witnesses you collect. The more information you save, the better.

Finally, contact a Boston rideshare lawyer as soon as possible to protect your rights.

Why these cases matter for Boston’s safety

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Uber and Lyft have a significant influence on how people move through Boston. It’s essential to hold these companies accountable, as it encourages them to enhance their safety policies, driver vetting procedures, and emergency protocols. Civil cases often help bring systemic change—not just financial relief for one client, but a safer system for everyone.

Why clients choose Santoro & Gray

At Santoro & Gray, we’re a boutique firm, but we have big-firm firepower. When you work with us, you work directly with trial-tested lawyers. We offer trauma-informed, survivor-centered advocacy for injury and assault cases. Our team knows that it’s vital to be there for our clients because they’ve been through so much.

We also have deep roots in Boston’s legal community and with local community organizations. We’ve held leadership roles in the Massachusetts Bar Association, Rosie’s Place, SCI Boston, and more. Our courtroom-proven litigators have a strong record of verdicts and settlements in complex and high-value cases. Victoria Santoro, while at a prior firm, served as lead counsel on a case that achieved a multi-million dollar pre-suit settlement for a pedestrian hit by a negligent rideshare driver. Attorney Santoro also served as lead counsel at a prior firm on a case that resulted in a substantial civil settlement for a sexual assault survivor targeted by a rideshare driver who fled the U.S.

When it comes to fighting for our clients, we never back down. Even when facing large and powerful corporations.

Do you have a Boston Uber & Lyft lawyer near me?

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Yes. Our firm is located at 131 Dartmouth Street, 3rd Floor, Suite 35, Boston, MA 02116. We serve clients in Back Bay, the Seaport District, Allston, Cambridge, and across Greater Boston. Our attorneys are ready to offer in-person, phone, and virtual consultations. If you need us to, we can even come to you.

Our lawyers are here to guide you through each step of the claims process.

Contact our Boston Uber & Lyft attorneys today

If you sustained injuries in a rideshare crash or were assaulted by a rideshare driver, don’t navigate this alone. Call Santoro & Gray today or use our contact form for a free, confidential case evaluation. We’re here to support you, tell your story, and fight for your truth.